Clear, fair, and respectful.
Our policies exist to keep things smooth for everyone. No fine print, no surprises — just straightforward expectations.
Waiver Policy
Requirement
All participants must sign a liability waiver before their first session. No exceptions — no waiver, no play. This protects you and us.
Minors
A parent or legal guardian must sign the waiver on behalf of anyone under 18.
What it covers
Assumption of risk, release of liability, and medical acknowledgment. Standard for all recreational sports programs.
How it works
Waivers are built into the online signup process. You'll sign digitally on your phone or computer during registration. A PDF copy is emailed to you automatically.
All programs
Waivers are required for every program: classes, clinics, camps, tournaments, private lessons, social outings, leagues, and adaptive sessions.
Cancellation Policy
Client cancellations
We ask for at least 24 hours' notice if you need to cancel a session. Life happens — we understand. Just let us know as early as you can.
Late cancellations & no-shows
Cancellations with less than 24 hours' notice or no-shows may result in a forfeited session or lost credit. We keep our groups small, and your spot matters.
Coach cancellations
If Coach Tobin needs to cancel, you'll be notified as soon as possible via WhatsApp or email. You'll receive a makeup session or credit — always.
Refunds
Refund policies vary by program type. Contact us to discuss your specific situation — we'll always try to be fair.
Weather Policy
We play outdoors
Our sessions are held at public courts in Irvine. That means weather is a factor — but we have clear guidelines so you always know what to expect.
Rain
If rain is expected, we'll make the call as early as possible and notify you via WhatsApp or email. Light drizzle may not stop us, but player safety always comes first.
Extreme heat
On very hot days, we may shorten sessions, add extra water breaks, or reschedule to a cooler time. Your health matters more than any drill.
Makeup sessions
Weather cancellations always receive a makeup session or credit. You'll never lose a session to something outside your control.
Payment Policy
When payment is due
Payment is due before your first session. For packages and camps, full payment is required at registration unless otherwise arranged.
Accepted methods
We accept credit/debit cards via Stripe through the website. Additional payment methods may be available — ask us.
Packages
Multi-session packages offer the best value. Details and pricing are available on each program page.
Code of Conduct
For all players
Respect the coach, other players, and yourself. Be on time — sessions start on schedule. Listen to instructions. No paddle throwing, cursing, or unsportsmanlike behavior. Clean up after yourself. Stay hydrated. If you're injured, uncomfortable, or need a break — speak up.
For parents of juniors
We welcome you to watch from the sideline. Please support all players equally, keep feedback positive, and let the coach run the session. Drop-off and pick-up should be punctual.
Violations
First-time issues are handled with a private conversation. Repeated or severe violations may result in suspension from the program. We keep our community safe and respectful — for everyone.
Questions about our policies?
We're always happy to clarify. Reach out via WhatsApp or email and we'll get back to you quickly.